Privacy Policy

We are big on privacy and security so we take your personal and non-personal information very seriously. This Privacy Policy will walk you through how we collect, use, manage and protect your information when you interact with our services and website. By using our services or visiting our website you are agreeing to the practices below.

Information Collection

We’re big on transparency and ethical data management so we collect information that helps us improve our services and secure your experience. We collect information that helps us tailor our services and makes your interactions with us smooth and personalized.

  • Personal information: When you sign up for our services, make an inquiry or contact us directly we collect personal information that helps us identify you. This includes your name, email address, phone number and home address. This information allows us to personalize our services, communicate effectively and cater to your specific needs.
  • Website usage information: Our website collects information about your visit automatically. This includes non-personal information such as IP addresses, browser types, operating systems and pages visited. We collect this information to analyze trends, administer the site and improve site functionality to improve your experience.
  • Financial information: We use advanced secure methods to process any financial transactions that occur on our website such as purchases. This is done through encrypted pathways by trusted third-party payment processors. The transactional information collected is only what is necessary to process your payments securely.
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Use of Collected Information

The information we collect is used for our operations and serves multiple purposes to support our services.

  • Service delivery: We use your personal information to process orders, respond to inquiries, manage your account and provide customer support. This is to deliver a smooth service experience that meets your expectations.
  • Website optimization: We use the technical information collected from your website visits to improve our digital platforms. This means the website is not only functional but also user friendly so your online experience with us is as good as possible.
  • Marketing communications: With your permission we use your contact information to send you periodic updates on new products, services and promotions. These communications are to keep you informed of what’s new and happening at Flooring Dripping Springs. You can opt-out of these communications at any time and we will respect your preferences.
  • Regulatory compliance and record keeping: Keeping accurate records of transactions and interactions is important for business integrity and compliance with laws. This information is used for internal audits, compliance with regulations and financial reporting.

 

Disclosure of Information

We have a privacy first approach and your personal information is never sold and only shared under controlled and secure conditions.

  • Third-Party service providers: Some services are outsourced to trusted third-party providers who help us with our operations. These providers are carefully selected and contractually obligated to keep your information confidential and use it only for the purpose they were hired for
  • Legal requirements: In extreme cases we may be required to disclose your information to comply with legal obligations or to protect our business, our customers or the public. Such disclosures are done under the highest scrutiny and only when necessary.

 

Security

We take protecting your information from unauthorized access or theft very seriously. We use multiple layers of security to protect your data.

  • Data encryption: We use the latest encryption technologies such as SSL to encrypt data in transit, especially sensitive information like financial details.
  • Access control: Access to personal information is restricted to employees who need the information to do their jobs. These employees are trained on our privacy policies and procedures and are committed to keeping your information confidential. 

 

Data Retention and Cookies

  • Data retention: We keep your personal information for as long as necessary to achieve the purposes set out in this policy or as required by law. Our retention periods are based on business needs and legal requirements. 
  • Cookies: To make your experience on our website as good as possible we use cookies. These small data files are stored on your device and help us improve our site functionality, recognize your preferences and make your interactions with us smoother and more personalized.

 

Your Rights

You have the right to your personal data and can exercise those rights in several ways.

  • Access and correction: You can access the personal information we have about you and request to correct any inaccuracies so your information is up-to-date and current.
  • Data deletion: You can request to delete your personal information when it’s no longer needed for the purpose it was collected or as required by law.
  • Unsubscribe from marketing: You can opt-out of marketing communications from us at any time by using the unsubscribe link in each email.

 

Changes to this Policy

We may change this Privacy Policy as our business changes. We will post the updated policy on our website and note the effective date at the top. Please review this page regularly to see how we’re protecting your information.

Thank you for choosing Flooring Dripping Springs. We’ll protect your privacy and make your experience with us better. If you have any questions or comments about this policy or our business please get in touch.